• Jono Nourse
• 02 Nov, 2026
• • ai-customer-support-agent
  • human-in-the-loop
  • help-centre
  • knowledge-base
  • least-privilege
  • customer-support
  • ai-agent-security
  • privacy

AI customer support agent design: Draft replies, human sends

A design for an AI support agent that drafts first replies from approved articles, with a named person checking and sending each one. This is an …